Construct details. (MORE INFO)
Definition: Reflect the availability of resources needed to engage in a behavior.
Theory/model: DTPB
Reference: (Taylor & Todd, 1995a)
Definition: The degree to which an individual believes that an organizational and technical infrastructure exists to support use of the system.
Theory/model: UTAUT
Reference: (Venkatesh et al., 2003)
Definition: Refer to consumers’ perceptions of the resources and support available to perform a behavior.
Theory/model: UTAUT2
Reference: (Venkatesh et al., 2012)
| Indicator | Scale | Context | Theory/Model | Reference(s) |
|---|---|---|---|---|
| I have the use of a VCR whenever I want it: (unlikely/likely). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| Having the use of a VCR whenever I want it is: (unimportant/important). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| The VCR-Plus+TM would work well with my brand of VCR: (unlikely/likely). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| Having a product that works with my existing product is: (unimportant/important). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| I have the time and money needed to buy a VCR-Plus+TM: (unlikely/likely). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| Having the time and money needed to buy a product is: (unimportant/important). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| I have the time needed to set up the VCRPlus+TM: (unlikely/likely). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| Having the time needed to set up a product is: (unimportant/important). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| I have the time to use the VCR-Plus+TM: (unlikely/likely). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| Having the time to use a product is: (unimportant/ important). | Scale -3 to +3 | VCR Plus and TM | DTPB | (Taylor & Todd, 1995b) |
| I have the human and technological resources necessary to use the system. | Scale 0 to 10, Disagree Completely to Agree Completely | Not Specified | TPB | (Titah & Barki, 2009) |
| I have the knowledge necessary to use the system. | Scale 0 to 10, Disagree Completely to Agree Completely | Not Specified | TPB | (Titah & Barki, 2009) |
| A specific person (or group) is available for assistance with system difficulties. | Scale 0 to 10, Disagree Completely to Agree Completely | Not Specified | TPB | (Titah & Barki, 2009) |
| The organization has provided the necessary resources for me to use the system. | Likert 1-7 | Content Management System | TRA | (Sykes, Venkatesh, & Gosain, 2009) |
| A specific help support person or group is available for assistance with system difficulties. | Likert 1-7 | Content Management System | TRA | (Sykes, Venkatesh, & Gosain, 2009) |
| Organizational technical and support infrastructure are available to help me in case of problems. | Likert 1-7 | Content Management System | TRA | (Sykes, Venkatesh, & Gosain, 2009) |
| I have the resources necessary to use -collaboration tool-. | Likert 1-7, Strongly Disagree to Agree | Collaboration Tool | UTAUT | (Brown, Dennis, & Venkatesh, 2010) |
| I have the knowledge necessary to use -collaboration tool-. | Likert 1-7, Strongly Disagree to Agree | Collaboration Tool | UTAUT | (Brown, Dennis, & Venkatesh, 2010) |
| A specific person (or group) is available for assistance with difficulties with -collaboration tool-. | Likert 1-7, Strongly Disagree to Agree | Collaboration Tool | UTAUT | (Brown, Dennis, & Venkatesh, 2010) |
| I have the resources necessary to use CV databases. | Likert 1-7, Strongly Disagree to Agree | CV Database | UTAUT | (Eckhardt, Laumer, & Weitzel, 2009) |
| I have the knowledge necessary to use CV databases. | Likert 1-7, Strongly Disagree to Agree | CV Database | UTAUT | (Eckhardt, Laumer, & Weitzel, 2009) |
| I expect to have the resources necessary to use SmartID to access government services. | Scale 1 to 7 | e-Government (SmartID) | UTAUT | (Chan et al., 2011) |
| I expect to have the knowledge necessary to use SmartID to access government services. | Scale 1 to 7 | e-Government (SmartID) | UTAUT | (Chan et al., 2011) |
| I expect that a specific person (or group) would be available for assistance with difficulties using SmartID to access government services. | Scale 1 to 7 | e-Government (SmartID) | UTAUT | (Chan et al., 2011) |
| I have the knowledge necessary to use the Internet. | Scale 1 to 7 | Internet | UTAUT | (Gupta, Dasgupta, & Gupta, 2008) |
| A specific person (or group) is available for assistance with Internet difficulties. | Scale 1 to 7 | Internet | UTAUT | (Gupta, Dasgupta, & Gupta, 2008) |
| I have the resources necessary to use the Internet. | Scale 1 to 7 | Internet | UTAUT | (Gupta, Dasgupta, & Gupta, 2008) |
| The Internet is not compatible with other systems I use. | Scale 1 to 7 | Internet | UTAUT | (Gupta, Dasgupta, & Gupta, 2008) |
| I have the resources necessary to use the system. | Scale 1 to 7 | Not Specified | UTAUT | (Venkatesh, Morris, Davis, & Davis, 2003) |
| I have the knowledge necessary to use the system. | Scale 1 to 7 | Not Specified | UTAUT | (Venkatesh, Morris, Davis, & Davis, 2003) |
| The system is not compatible with other systems I use. | Scale 1 to 7 | Not Specified | UTAUT | (Venkatesh, Morris, Davis, & Davis, 2003) |
| A specific person (or group) is available for assistance with system difficulties. | Scale 1 to 7 | Not Specified | UTAUT | (Venkatesh, Morris, Davis, & Davis, 2003) |
| Due to lack of technical support, I have found [the system] difficult to use. | Likert 1-7, Strongly Disagree to Agree | Not Specified | UTAUT | (Neufeld, Dong, & Higgins, 2007) |
| The current hardware in this organization does not support [the system]. | Likert 1-7, Strongly Disagree to Agree | Not Specified | UTAUT | (Neufeld, Dong, & Higgins, 2007) |
| There are several organizational barriers preventing me from using [the system] effectively. | Likert 1-7, Strongly Disagree to Agree | Not Specified | UTAUT | (Neufeld, Dong, & Higgins, 2007) |
| I have the technical resources necessary to use the upgrades of The System. | Likert 1-7 | Web Portal | UTAUT | (Hong, Thong, Chasalow, & Dhillon, 2011) |
| I have the knowledge necessary to use the upgrades of The System. | Likert 1-7 | Web Portal | UTAUT | (Hong, Thong, Chasalow, & Dhillon, 2011) |
| I have the knowledge necessary to use m-web. | Likert 1-7, Strongly Disagree to Agree | Web-based course management system (M-web) | UTAUT | (Barnett, Pearson, Pearson, & Kellermanns, 2015) |
| The m-web system is not compatible with other systems I have used. | Likert 1-7, Strongly Disagree to Agree | Web-based course management system (M-web) | UTAUT | (Barnett, Pearson, Pearson, & Kellermanns, 2015) |
| A specific person is available for assistance with m-web system difficulties. | Likert 1-7, Strongly Disagree to Agree | Web-based course management system (M-web) | UTAUT | (Barnett, Pearson, Pearson, & Kellermanns, 2015) |
| I have the resources necessary to use the system. | Likert 1-7, Strongly Disagree to Agree | Web-based decision support and transactional system | UTAUT | (Maruping, Bala, Venkatesh, & Brown, 2017) |
| I have the knowledge necessary to use the system. | Likert 1-7, Strongly Disagree to Agree | Web-based decision support and transactional system | UTAUT | (Maruping, Bala, Venkatesh, & Brown, 2017) |
| The system is not compatible with other systems I use. | Likert 1-7, Strongly Disagree to Agree | Web-based decision support and transactional system | UTAUT | (Maruping, Bala, Venkatesh, & Brown, 2017) |
| A specific person (or group) is available for assistance with system difficulties. | Likert 1-7, Strongly Disagree to Agree | Web-based decision support and transactional system | UTAUT | (Maruping, Bala, Venkatesh, & Brown, 2017) |